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PetSmart, Inc. Complaint - Joplin, MO store is lacking customer service - Pawz away wireless fence
PetSmart, Inc. Complaint

PetSmart, Inc. Complaint

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Joplin, MO store is lacking customer service - Pawz away wireless fence


I visited petsmart looking for a wireless fence system for my dog. The system I decided on was locked in a glass case so I requested help. I waited 15 minutes or more while the girl who was supposed to unlock the glass showcase first helped everyone else who stopped her. I finally left without ever seeing the girl again. I stopped by the store later that week and the fence was out of stock. I waited nearly the same time as before to be helped. I finally purchased it online. The estimated delivery date was three days earlier then the day I actually received it. When the fence system was finally put to use it was worthless. I tried returning it- stood in a long line only to be told I needed my debit card present to receive refund. The debit card was my husbands and I did not have it on me. I interrupted my husbands work to get the debit card and drive thirty minutes back to joplin. I complained to the manager and she was not understanding at all! Her customer service was nonexsistent. Considering that I spent so much time, over one hundred dollars plus non refunded shipping, and gas money, that Im ready to report to the better buisness bureau.


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