PetSmart, Inc. Complaint

PetSmart, Inc. Complaint

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PetSmart Coquitlam BC - Dwarf African frogs


I went to buy 4 dwarf African frogs on sept 5. The girl that help me was so rough trying to net them, my previous experience has been that they are gently caught by hand but she used the net to trap them and I'm sure in doing so injured the frogs. Once she put them in the bag it started to leak so she transferred them to another bag by dumping them all at once and they both hit the counter and each other. I said watch out and the other girl watching her told me she's new here. Well what I ended up bringing home is 2 dead frogs and one that has a limb injury. I called and talk to the girl (Christina) that watched the new trainee damage these frogs and she admitted it was wrong but the girl was nervous and has to learn. She had no concern about the rough treatment of the frogs and the death or injury but said bring them in for a refund. I asked her why she didn't talk to me or check the frogs for injury after and she said she was busy and there were too my customers to look after. I have to sign a record and customer release form (4005063801) to buy these animals and I'm disgusted on how they were treated and the customer service I received at the time of purchase and when I called the next day.


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