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PetSmart, Inc. Complaint - Petsmart: Rude Employee
PetSmart, Inc. Complaint

PetSmart, Inc. Complaint


Petsmart: Rude Employee

I recently went to Petsmart in Camillus, NY to purchase a fish. I wasn't exactly sure which kind of fish I wanted, though I know I wanted a fancy fish. I have a 10 gallon tank that is clean and I've had many fish in the past.

I've always had good experiences with Petsmart, adopting 2 cats there and a tortoise. I thought I would go there, get one fish and not have any trouble. However, I was wrong.

I was greeted by an employee named Cheryl who was working at the fish area at the time. She asked if I needed uelp, and I said yes, I'm looking to purchase a fish. I was standing near the tanks of some of the fantail goldfish. She asked how big of a tank I had, and I told her the size. Her immediate response? "You can't get those fish."

Of course, I was a little taken aback, having an employee telling me that I "can't" get a fish of my liking. She explained that those fish need 20 gallon tanks for 2 adult fish. I asked if it would be okay if I could have just 1 in a 10 gallon tank. She said no.

My mom was with me at the time, and she told Cheryl that we'd had feeder fish in the past and were looking to buy a new fish since the one we'd had died a few weeks ago. She then had the nerve to say to me, "well, that's why your fish died. You put it in too small of a tank."

I was entirely appalled by this comment. Not only did she tell me that I was not allowed to purchase a fish that I wanted, but she blamed my fish's death on me. Mind you, my goldfish was 9 years old, and my mom had even said that to her. Instead, she fired back with, "those types of fish live to 20 years."

She WAS helpful in explaining what types of fish can go in 10 gallon tanks, and I was thinking of purchasing some. (But didn't, as you need a heater for tropical fish and those were apparently the only kind that can go in a 10 gallon tank)

Cheryl then proceeded to move the ladder hanging on the wall to a spot that separated the 10 gallon tropical fish from the other fish. She then stood in the middle of the aisle and would not let me nor my mom pass by her without telling us "the 10 gallon fish are over there."

By this point I was very angry, as was my mom. I felt attacked for wanting to buy a fish. We ended up walking out of the store, but not before Cheryl helped two young men buy fish to use for food for a turtle they owned. I was confused, really. This employee seemed very passionate about the fish there, but was going to sell roughly 10 fish to use for turtle food, and wouldn't sell me 1 fish that I was going to give a nice home to?

Very disappointed in Petsmart. I don't think I'll be doing my shopping there in the near future.

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