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PetSmart, Inc. Complaint - Petsmart employee was out of line! - Pinch collar
PetSmart, Inc. Complaint

PetSmart, Inc. Complaint

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Petsmart employee was out of line! - Pinch collar


I sent one of my client's in to Petsmart to buy a pinch collar and a double handle leash to work with her large breed dog on pulling when on walks. A Petsmart employee (at the 8970 NW Skyview Ave.,Tiffany Springs MarketCenter, Kansas City, MO location) stopped her and asked her why she was holding a pinch collar and proceeded to give her a 30 minute lecture on how horrible they were and began bashing anyone who would use them on their dogs. She went on to explain that her credentials in giving these "opinions" were 20 years of working in Petsmart stores and that she should consider firing the person working with her dog and come to Petsmart's Tuesday night puppy classes instead. My client was so upset that this lady ridiculed this method holding her up in an aisle for 30 minutes, that she put everything in her hand back and walked out refusing to purchase anything at all from Petsmart. She then called me to tell me about the entire experience! Shameful that these employees who seem to know everything are running customers away and discouraging from buying the very products they sell!


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