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PetSmart, Inc. Complaint - Sunland Park Store, El Paso TX. Rude so-called manager wouldn't let me look at pet tags - Pet ID tags
PetSmart, Inc. Complaint

PetSmart, Inc. Complaint

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Sunland Park Store, El Paso TX. Rude so-called manager wouldn't let me look at pet tags - Pet ID tags


I was looking at the engraveable pet tags that were inconveniently placed in a checkout aisle, which was empty at the time. A PetSmart employee came up and said "I need the aisle." She didn't say, "excuse me ma'am, we need to open this aisle because the line is getting long etc etc" which I would have understood and been fine with. Just: "I need the aisle, you need to move or check out." I said "I'm not ready, I am looking at these tags - why, is there someone behind me?" There were two people in line in fact. She repeated, "I need the aisle." "I" need, not "we" need. So I just grabbed a tag and said "fine I will check out."
Then because she was really rude, I said "you might want to put the pet tags in another place so customers can look at them without getting kicked out of the aisle." She said nothing and just stared at me as if I were the one being rude. This was really infuriating, the silent treatment from a store employee, as if I had done something wrong by looking at the merchandise! So I said "you don't care, do you? Who is your manager?" and she said SHE was the manager! I said "That's just great, you're the manager and you don't care." Then a male employee came up and asked if there was a problem and I looked at him, wondering why he was intervening - what was his motivation? was he her boyfriend? and I said "Yes, there is a problem! I can't even look at the merchandise without getting kicked out of the aisle and she doesn't care at all!" Then I just finished my transaction as quickly as possible and got out of there. I had to stand around having the tag engraved after that, and just did not look around me.

That woman just never said a word to me beyond ordering me away from the pet tags because SHE needed the aisle, and staring at me like I was inconveniencing her.

To the company - not only should a person like this, not to mention her her boyfriend whatever he was trying to accomplish, not be managing your stores, you might want to put the pet tags where the candy is - with the public health problems with obesity and diabetes, frankly you should not be selling candy in a pet shop! it's a little sick - But that way people can look at your merchandise at their leisure, which I think is what a normal store would want, without getting in the way of the checkout line but still close enough to diminish shoplifting (although it would be a stupid shoplifter who would take a pet tag you have to pay for to be able to engrave).

When I first went in there, I was in a great mood, so happy to be picking out a tag and collar for my new pet. and PetSmart personnel just brought me right down. Someone like that person should not be a manager for sure. And I spend a fortune in there every month. I usually shop in the mornings, so I have never run into these people before. I should spend that fortune online at PetSmart competitors from now on. That was a terrible experience.


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