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PetSmart, Inc. Complaint - Tempe Marketplace, AZ TERRIBLE PET CARE DEPARTMENT
PetSmart, Inc. Complaint

PetSmart, Inc. Complaint



I had purchased a rat from the store, and after almost two weeks of playing with her and bonding with her, I noticed it had a respiratory infection and took it back to the pet care department in the store to have them treat it. I had to keep calling them to check on her, as they NEVER ONCE contacted me about her condition after many promises to do so. After nearly two months of treatment and being led around and brought to believe that I'd get her back in a few days every few days, I finally got her back. The cage we had lent to them to keep her in was in the worst condition I have ever seen. There was built up poop and urine all on the bottom from what looks like two months of neglect. It had bits of urine soaked paper towels completely stuck to the bottom; I had to run the cage under hot water to even scrape them off. When I had first taken her in, it was very clear that my boyfriend and I were very concerned about our rat and wanted to know how they would take care of her. They told us that they cleaned their cages every day and fed them steady diets along with their medication. THEY LIED ABOUT THEIR INVOLVEMENT. My rat is still very lethargic, very weak, and she's STILL SNEEZING. It was no fucking wonder her condition was not getting any better. While they offer free care, it's obviously free for a reason. Do not go to their care department. They make your pets worse. You guys should be fucking ashamed of yourselves, and I hope another business runs you guys out very soon. I will NEVER be back to a Petsmart location, and will do all I can to ensure that everyone I know knows not to entrust their precious animals into your hands.

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