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PetSmart, Inc. Support Ticket - Conyers, Georgia - Customer Service/Employee

PetSmart, Inc. Support Ticket - Conyers, Georgia

Customer Service/Employee

Created By: Peacemaker73's Picture Peacemaker73 Last Reply: Peacemaker73's Picture Peacemaker73
Priority Level: [Low] Status: [Open]
Created: 9 months ago Last Updated: 8 months ago
Department: General Replies: 0

After acquiring my pit bull's dogs food, my husband and I went to checkout and stood there ten minutes as we watched the cashier look at a cell phone discussing an item a lady was unable not find. We waited, & waited, the cashier pulled out her own phone and started look at it and the lady phone. At this point myself and spouse started looking at each other in disbelief, no HI, be with you in a moment, you may want to go to another register, sorry for the long wait, nothing. My husband interrupted and asked if we should go to another line, the Cashier turned to him and scrunched her face, lips poked out and said "maybe you should". At that point she pissed me off, we went to the other line but I asked to speak to the manager. she apologized for her of course but said not one thing to the cashier who continued to help the lady and when other customer came to the line she then redirected them to another register. we were in line a total of 15 minutes which was crazy. The cashier should not be assisting people looking for items on their phone at the register , she should have called for assistance. When she saw we were standing there and a few minutes had passed, she should have acknowledged the wait and suggested we go to another registered instead of getting short, laugh and whisper into the lady ear was not only extremely unprofessional, rude but antagonizing to us. the situation could have escalated to the extreme cause I was seriously getting upset the more the leaned and laughed with the lady and glances at us.


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