PetSmart, Inc. Support Ticket - Oklahoma City, Oklahoma

Horrible Customer Service

Created By: wbahrnes's Picture wbahrnes Last Reply: wbahrnes's Picture wbahrnes
Priority Level: [Medium] Status: [Open]
Created: 3 years ago Last Updated: 3 years ago
Department: General Replies: 0

6327 SW 3rd St, Oklahoma City Has horrible customer service. Me and my girlfriend went in there on Saturday, July 26, 2014 to buy a Leopard Gecko and we stood in front of the Reptile section for about 15 min without anyone attempting to help us. Finally we walked up to the manager who was clearly doing nothing and requested help in the reptile department and she told us that she couldn't help us but would find someone who could. She made an intercom call for help in the reptile department and that was it. We stood by the reptiles for another 25 minutes while the same manager walked by us back and forth several times and never once asked if we had been helped yet or tried to help us herself. Finally frustrated and fed up, we decided to leave and the same manager watched us walk out frustrated and made no attempt to solve our problem or fix the situation. The store was not busy at all, there was no obvious need for a 30 minute plus wait time for service, there was no communication nor any attempt to apologize for the long wait nor any attempt to try and make us at least feel welcome and show consideration for us as valuable customers. Horrible customer service.


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