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PetSmart, Inc. Support Ticket - Leesburg, Florida - store # 2205 - Grooming

PetSmart, Inc. Support Ticket - Leesburg, Florida

store # 2205 - Grooming - Pet grooming

Created By: mauiwoman's Picture mauiwoman Last Reply: mauiwoman's Picture mauiwoman
Priority Level: [High] Status: [Open]
Created: 5 years ago Last Updated: 5 years ago
Department: General Replies: 0
Product: Pet grooming

My dogs go to Petsmart Grooming Salons all around the country. Both of my dogs are also health insured thru Banfield Pet Hospital. If there would have been a Banfield in this store I would have went there immediately. This was there first grooming visit to this store. Both of my dogs had their appt on different days. There are several issues to be addressed relating to both of these appts. First appt......not clipped as specified. Was inconvenienced with having to bring him back with the second dogs appt. Second dog has nail issues. The girl who clipped my dogs nails caused her to bleed into her hair. the blood was dry and the manager of the grooming salon, argued with me and said that the discoloration was her natural hair color. It was also very obvious that my dog was very bothered with someone, even myself, touching her paw. Just for the record, the nail clipping was not done very well at all overall. Some of my dogs nails are verylong still. She offered to re-clip them at the ntime but I said no because the dog was afraid and trembling. I did not want to see her hurt any further. I have taken pictures of the nails and where she injured my dog. I felt that the least thing that manager could do for me was to comp me to full dog groomings...one for each dog. She did not entertain that idea at all...in fact... she offered me NOTHING! except her argumentive manner. I will not patronize this store again but I do want to stress that I feel I should get 2 free groomings or refund the $90.00, I spent for the inconvenience & now heartache this salon has brought upon me.


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