PetSmart, Inc. Complaint
PetSmart unacceptable cashier encounter
. Matt the manager walked over then and said that he would take over the register as she was unwilling to serve me further and just kept verbally going at me. I feel this is an unacceptable way to treat a VERY loyal customer that goes there on a weekly basis. I feel that she is discriminating against Leo just because he is a Rottweiler. Everyone in that store has seen us with him before on various occasions and there has never been an incident. She was unmannered and aggressive towards me by screaming at the top of her voice, which further aggravated both animals. If indeed she is a trainer, she should not be working with animals, or should get more intensive training on bigger breeds of dog, because she clearly does not know animal behavior. I would like for her to send me an apology for the horrible way she treated me in front of customers. And I would like for someone to get back to me to resolve this issue. Even when we returned later that day, the same cashier as we walked through the door, got on her phone to the managers office and I could here her saying "those people are back".Seriously, is that the way you welcome customers?????We have spoken to Matt (manager) but I feel that this whole situation was embarrassing for us, and I feel that we are unwelcome in your store again. The manager said that he can't force an employee to apologize to a customer, but I feel that Petsmart should take responsibility for her actions then. We have 5 dogs on the Banfield wellness plan, so we go there regularly - should we now make arrangements for our animals at another vet????? or will Petsmart resolve this in a professional manner. Your urgent assistance in this matter will be appreciated, as we have an upcoming wellness appointment with Banfield in the next 2 weeks and we need to know what action to take.
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